terms and conditions

ARTICLE 1. DESIGNATION OF THE SELLER

These e-commerce sites www.leitaparis.fr and www.leitaparis.com (hereinafter “the Sites”) are published by the company CHLOE LEITA (hereinafter referred to as "the Seller"), whose registered office is located at 38 rue d'Enghien 75010 PARIS, FRANCE and registered under number 805 115 763, represented by CHLOE LEITA.

Customer service should be contacted in the event of a question or complaint by post to the following address 38 rue d'Enghien, 75010 PARIS, FRANCE or via the contact form here.

The hosting of the Sites is provided by: LIGNE WEB SERVICES - Aa-hosting, whose head office is located at 10 rue Penthièvre, 75008 PARIS / Telephone: 01 77 62 30 03.

The seller designs, manufactures and markets clothing and accessories (hereinafter referred to as "the Products"), presented on the Sites for any user (hereinafter referred to as "the Customer"), worldwide.

ARTICLE 2. APPLICATIONS OF THE GENERAL CONDITIONS OF SALE

These general conditions of sale (hereinafter "GTC") apply exclusively to the sale by the Seller of the Products presented on the Sites, access to which is free and open. The GCS govern sales contracts to purchasers who are Customers and apply to Products delivered to Customers established throughout the world. They are written in French and can be directly consulted by all Customers on the Seller's Sites and can be communicated by simple request to customer service.


The T&Cs are applicable without restriction or reservation to all the Products offered for sale on the Sites. Any order for one or more products on the Sites implies consultation and unreserved acceptance by the Customer of these GCS and the associated costs.


The Seller reserves the right to modify these T&Cs at any time. In the event of modification, the applicable GCS are those in force on the date of the order. The use of the Sites after these modifications implies acceptance of the new T&Cs.
The nullity of a contractual clause does not entail the nullity of the GCS unless it is an impulsive and decisive clause having led one of the parties to conclude the sales contract. The temporary or permanent non-application of one or more clauses of the GCS by the Seller does not constitute a waiver on its part of the other clauses of the GCS which continue to produce their effects. These T&Cs prevail over any other document.

SECTION 3. PRODUCTS

The Products offered for sale and presented on the Sites are subject to a description, in French, mentioning the essential characteristics within the meaning of Article L. 111-1 of the Consumer Code. The photographs illustrating the Products are intended to be as faithful as possible to the Products sold. However, digital constraints may create differences between the photographs on the Sites and the physical Product. Also, the photographs on the Sites are presented for information only and are not contractual. These photographs may also contain Products not offered for sale.

The Products are offered and delivered within the limits of available stocks. In case of unavailability of a Product after validation of the order by a Customer, the Seller must immediately inform the Customer and offer him a Product of an equivalent quality or price or failing to offer him a refund of said unavailable Product. The Seller reserves the right to withdraw from sale, at any time, any Product present on the Sites and/or to replace or modify any information associated with the Products appearing on these Sites.

By accepting his delivery, the Customer implicitly acknowledges that the Products comply with his order and are delivered in accordance with the health standards in force.

The products remain the property of the Sites until full payment of their prices by the Customer.

ARTICLE 4. PRICE

In accordance with Article L.112-1 of the Consumer Code, the selling prices of each of the Products presented on the Sites are indicated in euros, all taxes included. The actual selling price of the Product is that appearing on the Sites in the confirmation of the Order sent to the Customer by e-mail.
The sale price of each of the Products presented on the Sites does not include:

  • Delivery fees mentioned before validation of the order and invoiced in addition,
  • customs fees or local taxes, or import duties or potentially payable state taxes,
  • Fees associated with conversion costs a foreign currency, depending on the means of payment chosen by the Customer,
  • Costs relating to telephone communications with customer service and/or the electronic communications necessary for ordering the Products made through the Sites.

In the case of price promotions, the Seller agrees to apply the promotional price to any order placed during the promotional period.

The seller reserves the right to modify the prices of the Products sold on the Sites at any time and without notice, while guaranteeing Customers the display of the new price and its application on the day of the order.

ARTICLE 5. ORDER

As a preamble, to place an order ("Order") on the Sites, the Customer must guarantee to the Seller that he:

  • is at least 18 years old
  • is able to make purchases of ordered products
  • is the holder of the credit card used during the payment or, failing that, is authorized to use it to proceed with the payment of his order
  • has sufficient funds in the bank account associated with the means of payment used on the Sites to satisfy its obligation to purchase and thus pay for its order.

To place an order, the Customer fills his virtual basket by selecting the Products, the color, the size and the quantities desired. Then, the Customer must connect to his customer account or create one if necessary. Then, the Customer clicks on the "proceed to payment" button and provides the information necessary for delivery and payment. The order is considered final only after full payment of the order by the Customer.

The virtual basket serves as a summary of the order and presents its total price and the related costs. The Customer is free to modify his virtual basket before validating his order. Any modification of the order after validation of the order and its payment is subject to acceptance by the Seller, after request made after customer service.

The validation of the order corresponds to the date of payment on the Sites and entails the acceptance of the GCS. It forms a contract which makes payable the sums due in execution of the said order and the related costs.

An e-mail acknowledging receipt of the order is sent and confirms that the Seller has taken charge of the order. To this end, the Customer formally accepts the use of electronic mail.

The Seller reserves the right to refuse any order for legitimate reasons and cannot be held responsible for erroneous or incomplete data provided by the Customer. Finally, the order may be canceled by the Seller in the event of refusal of delivery by the Customer.

ARTICLE 6. PAYMENT

The price of the order on the Sites is due in full after confirmation of the order and is made immediately by credit card (CB, Visa, MasterCard, American Express) or Paypal.

The Sites are equipped with an online payment security system. Bank transactions are carried out by the company Stripe or Payal (depending on the payment method selected) which encrypts the transmission of the Customer's bank data. The Customer expressly acknowledges that the communication of his credit card number to the Seller constitutes authorization to debit his Account up to the price of the Products as indicated when confirming the Order. If necessary, a notification of Order cancellation for non-payment is sent to the Customer by the Seller on the e-mail address provided by the Customer when registering on the Sites. The data recorded and kept by the Seller constitutes proof of the Order and of all past sales. The data recorded by Paypal or Stripe constitutes proof of any financial transaction between the Customer and the Seller.

An e-mail acknowledging the payment of the order is sent and acts as an invoice. To this end, the Customer formally accepts the use of electronic mail. However, an invoice mentioning the VAT can be sent by e-mail on simple request to the customer service.

ARTICLE 7. DELIVERY

Delivery means the transfer to the Customer of possession or control of the Product ("Delivery").

During the validation of the order, two types of Delivery are offered to Customers:

  • Delivery by carrier
  • The withdrawal of the order at the head office of the Seller, by appointment

DELIVERY BY CARRIER

The Delivery costs applicable to the Order are determined according to the place and method of delivery chosen by the Customer at the time of validation of his Order. These delivery costs are mentioned in the section "Deliveries" of the Site, as it exists at the time of the Order.

The Products are delivered in accordance with the address indicated by the Customer at the time of the order on the Sites. It is the responsibility of the Customer to verify the accuracy of the information relating to the delivery address provided at the time of the order.

Delivery is the responsibility of the Customer and is carried out by a carrier. It is up to the Customer to check the condition of the Product delivered in the presence of the delivery person. The Customer may issue reservations on the delivery slip or the transport slip, in the event of damage or missing items, or possibly refuse the Product. In both cases, the Customer must inform the Seller via customer service.

The Seller delivers the Products in stock within the deadlines mentioned in the section "Deliveries" of the Sites, as it exists at the time of the Order, no later than thirty days after the validation of the Order. The Seller delivers the Products for pre-order within the deadlines mentioned in the section "Deliveries" of the Sites, as it exists at the time of the Order, no later than 12 weeks after the validation of the Pre-order.

WITHDRAWAL FROM HEAD OFFICE

In the event that the Customer decides to withdraw his Order from our premises at 38 rue d'Enghien, in PARIS, FRANCE, he is responsible for contacting customer service . to arrange an appointment for the collection of the Products. No delivery will be possible without prior appointment. Delivery is deemed to have been made as soon as the Products are made available to the Customer by hand against receipt. In the event that the Customer does not collect his Order from the Seller's registered office on the agreed date and time, the Customer will be reimbursed within 14 days, via the means of payment used when placing the order.

ARTICLE 8. RIGHT OF WITHDRAWAL

In accordance with art. L121-21 of the Consumer Code, the Customer may exercise his right of withdrawal, without giving reasons for his decision and without incurring any costs (with the exception of the direct costs of returning goods which are the responsibility of the Customer), in a period of 14 (fourteen) days from the day of receipt of the Product at the address indicated when ordering. Beyond the period of 14 (fourteen) days, the sale is considered firm and final and therefore the return of the Order is no longer possible.

To exercise this right of withdrawal, the Customer must inform the Seller through its customer service . Then, the Customer must return or return the goods to the Seller's address, before the end of the 14-day period from the day of receipt of the Product. In the case of a separate delivery of Products, the period runs until the day of delivery of the last Product.

When returning, the Customer is asked to return the Product in its original condition, new, unworn and unwashed, in its original packaging as well as the goodies offered. The Customer must indicate on the original packaging his surname, first name, order number. The Seller cannot be held responsible for any loss or damage occurring during transport. In the event of loss or damage, the Customer is responsible for contacting the carrier directly.

Subject to compliance with the return period and perfect compliance with the returned product, the refund will be made by the Seller, within 14 days from the day of receipt of the product, using the same means of payment as that used for the original transaction.

In accordance with article 121-21-28 of the Consumer Code, the right of withdrawal does not apply to the supply of goods made according to the specificities of the Customer or clearly personalized.

The return procedure is available here .

ARTICLE 9. LEGAL GUARANTEE OF CONFORMITY AND GUARANTEE AGAINST HIDDEN DEFECTS

All Products sold on the Sites benefit from the legal guarantees of conformity. The Seller is thus required to deliver a compliant good:

  • the use usually expected of a similar good,
  • to the description given by the Seller,
  • the qualities announced by the Seller with regard to public declarations made in particular in advertising or labeling.

The seller must answer for all defects already present on the date of delivery of the Product.

If the Product is considered to be non-compliant, the Customer must inform the Seller by sending a registered letter to customer service accompanied by proof of purchase (delivery note or invoice). The legal guarantee of conformity is prescribed two years after the delivery of the goods. In the event of activation of this guarantee, the Customer may choose between repairing or replacing the non-compliant Product. If the Product is not available in stock, the Seller may offer an equivalent Product in terms of quality and price.

All Products sold on the Sites also benefit from the guarantee against hidden defects. The Seller is thus to activate this guarantee if the following 3 conditions are met:

  • The defect must be a hidden defect, i.e. not apparent at the time of purchase,
  • The defect must render the good unusable or greatly reduce its use,
  • The defect must exist at the time of purchase,

If the Customer decides to implement the guarantee against defects and hidden defects, within 2 years from the discovery of the defect and within the limit of 5 years after the purchase, must inform the Seller by sending a registered mail to customer service accompanied by proof of purchase (delivery note or invoice). After providing proof of the existence of the hidden defect, the Customer may either keep the product and request a price reduction, or return the product and request reimbursement of the price paid and the costs incurred by the sale.

ARTICLE 10. RESPONSIBILITY

The Seller declares that it is insured for its civil liability with an insurance company.

The Seller's liability cannot be engaged in the event of non-performance or poor performance of the contract due either to the buyer's fault, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure. In all cases of non-performance of obligations by the consumer, the deposit paid with the order remains with the Professional Seller as compensation.

In the event of direct or indirect damage resulting from access to and use of the Sites or the information contained therein, the Vendor cannot be held liable.

Finally, the Seller cannot be held liable for any damage, of any nature whatsoever, direct or indirect, any omission or error or impossibility of accessing the Sites.

ARTICLE 11. CUSTOMER SERVICE

For any information, question, order follow-up, claim or warranty claim, the Customer must contact the Seller by means of his customer service . A response will be provided as soon as possible.

ARTICLE 12. COMMERCIAL OFFERS AND NEWSLETTER

As part of its commercial practice, the Seller may send the Customer information relating to the Products, the Prices and commercial offers. by mail, e-mail, sms, telephone or via social networks, subject to prior acceptance

The Customer has, at any time, the right to object free of charge to these commercial practices:

  • whether by mail or telephone, by contacting the customer service
  • if by e-mail, by clicking on the "unsubscribe" link at the bottom of each e-mail
  • if by sms, by answering STOP to the sms
  • if on social networks, by unsubscribing from the CHLOE LEITA page

ARTICLE 13. INTELLECTUAL PROPERTY

Graphic, sound and text content published on the Sites are the exclusive property of the Seller and are protected by copyright, trademark law and unfair competition law. Any reproduction, representation, distribution or partial or total modification of these contents cannot be carried out without the prior and express authorization of the Seller.

The name “LEITA” has been registered as a trademark. Consequently, any reproduction, any reproduction, representation, distribution or partial or total modification of these contents, cannot be carried out without the prior and express authorization of the Seller.

Failure to comply with these obligations constitutes an infringement engaging the civil and criminal liability of its author.

ARTICLE 14. APPLICABLE JURISDICTION

The sales contract and the T&Cs which govern it are subject to French law.

In the event of a dispute, the Customer must inform the Seller by means of its customer service by post, e-mail or telephone, from Monday to Friday, except public holidays or non-working days.

In the event of failure of the complaint request to the Seller's customer service or lack of response within two months, the Customer may contact a mediator or a conciliator who will try to find a solution. amicably between the two parties.

In the event of failure of mediation or conciliation, the Customer may enter the competent court for any action brought following or related to these GCS.